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Trust & Safety

Trust is engineered, not promised.

Akoma combines identity verification, transparent reputation and active enforcement — so households, agencies and helpers can engage with confidence.

Identity verification

NIN, BVN, address and government ID checks for every helper and agency director.

Background & references

Prior work references and background screening before a profile goes live.

Public trust signals

Verification badges, agency affiliation, ratings and review history visible to every seeker.

Akoma Guard

Report theft, absenteeism, misconduct or harassment. Cases are reviewed and acted on.

Private incident history

Internal records inform trust scoring without exposing sensitive case details.

Policy & enforcement

Warnings, suspensions and delisting follow consistent standards — visible in our policy.

Have a concern to report?

Even before public launch, our trust team is monitoring early engagements. Reach out and we'll take it seriously.

Report incident